The summary is AI-generated and can contain mistakes. Always rely on the original Ministry report for decisions.
- Complaints Procedure — LicenseeReporting & complaints
Inspectors found that the home received a written complaint about resident care but did not forward it to the Director as required.
- Dealing With ComplaintsReporting & complaints
Inspectors found that the home received a complaint about improper care from a resident or family member, but did not keep a written record of the complaint as required.