Reporting & complaintsResponsive behaviours
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- Reporting Certain Matters To DirectorReporting & complaints
Inspectors found that a resident sustained an injury during care when staff did not follow the resident's care plan while the resident was displaying difficult behaviours. The home did not report this incident of improper care to the Director as required.
- Responsive BehavioursResponsive behaviours
Inspectors found that when a resident exhibited responsive behaviours, three staff members did not follow the home's documented care approach for that resident, which resulted in an injury to the resident.