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- Infection Prevention And Control ProgramInfection preventionOrder$16,500 fine
Inspectors found that cleaning and disinfecting solutions were not available in bathing equipment on multiple home areas during May 2026. In one instance, the solution had been empty for several days despite a maintenance request being submitted; in another, the solution was not properly attached to the equipment. The home's management confirmed that the process for replacing these supplies was not followed correctly by staff. The home has been ordered to educate nursing staff on maintenance request procedures, establish a backup process for replacing supplies when maintenance is unavailable, conduct weekly audits of all bathing equipment, and maintain written records of these activities.
- Accommodation ServicesEnvironment & safety
Inspectors found that the bathing room on a specified home area was not maintained in good repair. The bathtub had multiple problems: water leaked from the spray hose nozzle onto the floor, the drain was not functioning properly causing water to overflow during use, and a temporary repair using duct tape did not stop the leaking. Staff confirmed the bathtub had been broken for several months. These conditions created an unsafe environment for both staff and residents.
- Compliance With Manufacturers’ InstructionsEnvironment & safety
Inspectors found that staff did not use the ARJO cleaning and disinfectant product according to the manufacturer's instructions when cleaning and disinfecting the bathtub in the specified area.