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- Duty To ProtectAbuse & neglect
Inspectors found that a staff member's actions toward a resident—including threatening, insulting, intimidating, or humiliating behaviour—caused the resident to feel embarrassed and raise concerns. The home did not protect the resident from this emotional abuse as required.
- Policy To Promote Zero ToleranceAbuse & neglect
Inspectors found that the home did not follow its own zero tolerance policy when investigating two separate allegations of neglect and abuse by staff members toward residents.
- Reporting Certain Matters To DirectorReporting & complaints
Inspectors found that on three separate occasions, staff members suspected abuse or neglect of residents but did not report their suspicions to the Ministry of Long-Term Care Director as required by law.
- Skin And Wound CareSkin & wound
A resident developed skin damage following an incident with another resident. Inspectors found that the home did not complete weekly assessments of the resident's skin condition to monitor healing.