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- Cooling RequirementsEnvironment & safetyOrder
The home did not implement its heat illness prevention and management plan during hot weather. Inspectors found temperatures above 26°C in multiple resident rooms and common areas on days when a heat warning was in effect, but the home did not take required actions such as communicating heat alerts, updating resident care plans, or ensuring enhanced hydration protocols were in place.
- Air TemperatureEnvironment & safetyOrder
Inspectors found that the home did not consistently measure and document air temperatures at the required times (morning, afternoon between 12 p.m. and 5 p.m., and evening/night). Staff did not follow the home's own procedure for recording temperatures, and the home could not confirm who recorded readings or where they were taken. This meant staff might not be alerted to high temperatures (26°C or above) when they should activate the home's heat illness prevention plan.
- Residents’ Bill Of RightsResidents' rights
Inspectors found that the home posted a document in front of a resident's room that revealed private information about the resident's care plan, which did not fully respect the resident's right to privacy in treatment and personal care.
- Air TemperatureEnvironment & safety
Inspectors found that the home did not measure and document air temperature in at least two resident bedrooms located in different parts of the home, as required by its established process.