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- Plan Of CareCare planning
Inspectors found that the home did not provide care as specified in residents' plans of care. Specifically, staff did not give a scheduled nutritional supplement to a resident at lunch as directed by the resident's plan, and home management acknowledged this failure put the resident at risk of inadequate nutrition and weight loss.
- DocumentationCare planning
Inspectors found that the home did not ensure that care provided to three residents was documented correctly. For one resident who required total assistance with daily activities, staff documented a different level of assistance than what was actually provided, and management acknowledged the documentation error.
- Resident And Family/Caregiver Experience SurveyResidents' rights
The home did not seek advice from the Residents' Council when conducting a Resident and Family/Caregiver Experience Survey in 2022, or when deciding how to act on the survey results.
- Licensee Obligations If No Family CouncilResidents' rights
The home did not hold semi-annual meetings to inform residents' families and other important people in residents' lives about their right to establish a Family Council.