ReportONCare
Ontario North York Long-term care

Norfinch Community

For-profit160 bedsAccredited

Operated by Sienna Senior Living

Norfinch Community is a for-profit long-term care home in North York, licensed for 160 beds. It is accredited. Below you can find its full Ministry of Long-Term Care inspection record, Health Quality Ontario care indicators, and how it compares with the Ontario average.

Waiting list342 people on the list

Calculated by the Ministry of Long-Term Care, as of April 30, 2026.

Care quality vs Ontario

Resident-care measures for the 2023/24 fiscal year (a single year, not a multi-year average), compared with the Ontario average.

Quick read

In the most recent findings, 6 of 6 care measures are lower than the Ontario average: Falls, Physical restraints, Antipsychotic use, Pressure ulcers, Pain, and Worsened depression. For these measures, a lower percentage means fewer residents were affected.

This homeOntario average
Falls
FY 2023/2024
This home
6.7%
Ontario average
16.6%
9.9 pts below the Ontario average
0%10%20%14/1516/1718/1920/2122/2323/24
Physical restraints
FY 2023/2024
This home
0%
Ontario average
1.8%
1.8 pts below the Ontario average
0%5%10%14/1516/1718/1920/2122/2323/24
Antipsychotic use
FY 2023/2024
This home
18.2%
Ontario average
20.5%
2.3 pts below the Ontario average
0%15%30%14/1516/1718/1920/2122/2323/24
Pressure ulcers
FY 2023/2024
This home
0.6%
Ontario average
2.3%
1.7 pts below the Ontario average
0%2.5%5%14/1516/1718/1920/2122/2323/24
Pain
FY 2023/2024
This home
0.5%
Ontario average
4.6%
4.1 pts below the Ontario average
0%5%10%14/1516/1718/1920/2122/2323/24
Worsened depression
FY 2023/2024
This home
8%
Ontario average
20.8%
12.8 pts below the Ontario average
0%17.5%35%14/1516/1718/1920/2122/2323/24

Source: Health Quality Ontario / Ontario Health.

Inspection record vs Ontario

These figures come from the Ministry inspection reports listed below. For each measure, the bar shows the most recent complete year and the chart shows every year on record, both compared with the Ontario average.

Quick read

4 of 4 inspection measures are lower in 2025 than the Ontario average: Total findings, Compliance orders, Written notifications, and Fines per bed.

This homeOntario average
* 2026 is a partial year, still in progress.
Total findings
2025
This home
4
Ontario average
12.9
Homes of 160 to 255 beds
16.9
8.9 below the Ontario average
010202023202420252026*
Compliance orders
2025
This home
0
Ontario average
1.3
Homes of 160 to 255 beds
1.7
1.3 below the Ontario average
02.552023202420252026*
Written notifications
2025
This home
4
Ontario average
11.6
Homes of 160 to 255 beds
15.1
7.6 below the Ontario average
010202023202420252026*
Remedied on site
2025
This home
0
Ontario average
0
Homes of 160 to 255 beds
0
about the same as the Ontario average
02.552023202420252026*
Fines per bed
2025
This home
$0
Ontario average
$7
Homes of 160 to 255 beds
$10
$7 below the Ontario average
017.5352023202420252026*

Compliance areas

Where Ministry inspectors cited this home, across all inspections from 2022 to 2026. Each bar is split into compliance orders, written notifications, and items remedied on site; open an area to see it year by year.

Compliance ordersWritten notificationsRemedied on site
Year by year
2026
5
2025
3
2024
6
2023
5
2022
2
Where this comes from

Care-quality indicators are published by Health Quality Ontario, drawn from resident assessments.

Compliance figures are computed from the Ontario Ministry of Long-Term Care inspection reports for this home.

See our full methodology

Last updated April 21, 2026.

Inspection history

Year
Month
Category
Finding type

Showing 21 of 21 reports

Care planningRestraints & mobilityFallsPersonal careReporting & complaints

The summary is AI-generated and can contain mistakes. Always rely on the original Ministry report for decisions.

  • DocumentationCare planning

    Inspectors found that the home did not consistently document whether care listed in residents' care plans was actually provided. In one case, a staff member documented completing a safety intervention and providing care that did not occur. In another case, staff did not document that a resident exhibited responsive behaviours and refused care.

  • When Pasd May Be UsedRestraints & mobility

    Inspectors found that a resident was using a personal assistance device that was not included in their plan of care, as required by regulation.

  • Transferring And Positioning TechniquesRestraints & mobility

    Inspectors found that a staff member transferred a resident multiple times without using the safe transferring techniques or devices that were indicated for that resident's care needs.

  • Falls Prevention And ManagementFalls

    Inspectors found that the home did not implement falls prevention strategies for a resident as required.

Read the full official report
Care planning
Care planningNutrition & dining
Care planningInfection prevention
Care planningAbuse & neglectReporting & complaintsInfection preventionMedication
Abuse & neglectResponsive behaviours
Care planning
Medication
MedicationCare planningInfection preventionReporting & complaints
Care planningAbuse & neglectReporting & complaints
Environment & safetyCare planningPrograms & adminFalls
Care planningNutrition & dining
Nutrition & dining
Infection preventionCare planningSkin & woundAbuse & neglect
FallsPrograms & adminCare planningRestraints & mobility