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- Information And Referral AssistancePrograms & admin
Inspectors found that the home did not provide a resident with information and assistance to obtain a service not offered by the home, even after the resident's substitute decision maker requested help accessing it.
- Communication And Response SystemEnvironment & safety
Inspectors found that the home's resident communication system, which relies on work phones to alert staff to resident calls and bed alarms, failed to function properly on multiple occasions because the designated work phones were out of order. Staff were unable to respond promptly to a resident's needs during one incident because they did not receive alarm notifications.
- Required ProgramsPrograms & admin
Inspectors found that the home did not complete falls risk assessments within 24 hours of admission for three residents, as required by the home's own falls prevention policy.
- Required ProgramsPrograms & admin
Inspectors found that the home did not complete a comprehensive pain assessment for a resident on admission, as required by its own pain management policy.