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- TrainingStaffing & trainingOrder
Inspectors found that the home did not ensure all staff received required training and orientation. Specifically, some nurses did not complete the home's four-day orientation program before starting their duties, and the home did not have a process in place to track or ensure orientation was completed for newly hired or agency staff.
- Air Conditioning RequirementsEnvironment & safetyOrder
Inspectors found that the home's air conditioning system was not operating starting May 15, 2026. Indoor temperatures exceeded 26°C, and multiple residents at high risk for heat-related illness were exposed to warm conditions during this period.
- Transferring And Positioning TechniquesRestraints & mobilityOrder
Inspectors found that staff members did not use safe transferring and positioning techniques when assisting a resident, and the resident was injured as a result. The home has been ordered to provide retraining to staff on safe transferring techniques and devices, conduct regular audits of transfers, and maintain records of both training and audits.
- Falls Prevention And ManagementFallsOrder
Inspectors found that a resident with a history of falls did not have a required fall prevention device in place as specified in their plan of care. The home has been ordered to ensure fall prevention interventions are implemented as planned, conduct a reassessment of the resident's needs with nursing and physiotherapy staff, update the care plan, verify devices are present and working each shift, conduct regular audits of fall prevention measures, and provide training to all staff on the home's fall prevention policies and procedures.