The summary is AI-generated and can contain mistakes. Always rely on the original Ministry report for decisions.
- Plan Of CareCare planning
Inspectors found that a resident's written care plan stated they were independent with toileting, but the home's most recent assessment of that resident indicated they required staff assistance. Staff records showed that assistance was provided at varying levels.
- Complaints Procedure — LicenseeReporting & complaints
Inspectors found that the home received a written complaint alleging that a staff member neglected a resident, but did not forward this complaint to the Director as required by law.
- Licensee Must Investigate, Respond And ActReporting & complaints
The home received a written complaint containing multiple concerns, including an allegation of neglect. Inspectors found that the home investigated some concerns but did not investigate the allegation of neglect.
- Reporting Certain Matters To DirectorReporting & complaints
Inspectors found that the home did not report an incident of alleged improper treatment of a resident to the Director immediately; the report was made one day after the incident occurred.