The summary is AI-generated and can contain mistakes. Always rely on the original Ministry report for decisions.
- Residents’ Bill Of RightsResidents' rights
Inspectors found that the home did not fully respect and promote a resident's right to receive proper care consistent with their needs.
- Plan Of CareCare planning
Inspectors found that the home did not follow up with a resident's Power of Attorney after investigating a fall incident, which prevented the Power of Attorney from fully participating in developing and updating the resident's plan of care.
- Duty To ProtectAbuse & neglect
Inspectors found that a staff member provided personal care to a resident in a rough and aggressive manner, causing the resident pain and soreness. When the resident expressed discomfort, the staff member did not change their approach and continued to use excessive force.
- Policy To Promote Zero ToleranceAbuse & neglect
Inspectors found that the home did not fully comply with its written zero-tolerance policy for abuse and neglect. Specifically, a staff member did not immediately report an alleged incident of physical abuse involving a resident, and the home did not complete the required assessments, documentation, and follow-up actions related to the incident.