Abuse & neglectResponsive behaviours
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- Duty To ProtectAbuse & neglect
Inspectors found that a resident was discovered on the floor after a staff member provided improper care, which constituted a failure to protect the resident from neglect.
- Responsive BehavioursResponsive behaviours
Inspectors found that when a resident resisted care, staff did not use the home's established Stop-and-Go approach to de-escalate the situation before continuing with care.
- Altercations And Other Interactions Between ResidentsResponsive behaviours
Inspectors found that the home did not implement interventions in a resident's care plan to reduce the risk of altercations with another resident, despite being aware of previous threatening behaviour. An altercation subsequently occurred between the two residents.