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- Residents' Bill Of RightsResidents' rights
Inspectors found that on two occasions, a staff member provided care to a resident without closing the door, failing to protect the resident's privacy during personal care.
- Involvement Of Resident, Etc.Care planning
Inspectors found that staff members did not fully collaborate when assessing a resident's care needs, resulting in inconsistent assessments. After a resident fell and was injured, a staff member documented that the resident was not at risk for a particular condition and did not follow required reporting steps, even though an earlier assessment and the resident's medications indicated the resident was at risk for that condition.
- Duty To ProtectAbuse & neglect
Inspectors found that one resident struck another resident, causing physical injury. The home did not prevent this incident of physical abuse between residents.
- Complaints Procedure — LicenseeReporting & complaints
Inspectors found that the home did not immediately forward a written complaint about a resident's care to the Director, as required by law. The home's management acknowledged that the complaint was not reported.