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- Plan Of CareCare planning
Inspectors found that the home did not include interventions in a resident's plan of care to address verbal and physical aggression toward other residents and hoarding behaviour.
- Responsive BehavioursResponsive behaviours
Inspectors found that the home did not refer a resident with significant responsive behaviours—including verbal and physical aggression, refusal of care and medications, and hoarding—to specialized support services (Behavioural Supports Ontario, Mobile Response Team, or Geriatric Psychiatry), despite having protocols in place for such referrals.
- Responsive BehavioursResponsive behaviours
Inspectors found that the home did not develop or implement strategies to respond to a resident's responsive behaviours, which included verbal and physical abuse toward other residents and hoarding of items.
- Responsive BehavioursResponsive behaviours
Inspectors found that the home did not reassess or change its care plan when a resident's refusal of care, treatments, and medications continued despite the interventions that were in place. The home's documented interventions had not been effective, but staff did not update the plan or try different approaches.