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- Policy To Promote Zero ToleranceAbuse & neglect
Inspectors found that after a suspected incident of alleged abuse, a resident was not assessed by nursing staff as required by the home's own Zero Tolerance of Abuse policy.
- Complaints Procedure — LicenseeReporting & complaints
Inspectors found that the home did not forward certain written complaints about resident care and home operations to the Director as required by law. Specifically, written complaints received on specific dates were not reported to the Director.
- Reporting Certain Matters To DirectorReporting & complaints
Inspectors found that the home did not immediately report to the Director a suspected incident of abuse that occurred on a specific date, caused injury to a resident, and created a risk of harm.
- Responsive BehavioursResponsive behaviours
Inspectors found that a resident who experienced repeated episodes of severe agitation did not receive prescribed as-needed medication during these episodes, despite having an order for it.