The summary is AI-generated and can contain mistakes. Always rely on the original Ministry report for decisions.
- Plan Of CareCare planningRemedied during inspection
Inspectors found that a resident's care plan was not revised to reflect an updated heat risk assessment. The home updated both documents after the discrepancy was brought to management's attention.
- Dealing With ComplaintsReporting & complaintsRemedied during inspection
Inspectors found that the home did not provide a written response to a resident's formal written complaint at the time it was resolved. The home later provided a written response after learning the complaint had been submitted in writing, but this response did not include the Ministry's toll-free complaint number, hours of service, patient ombudsman contact information, or confirmation of whether the complaint was forwarded to the Director as required.
- Air TemperatureEnvironment & safety
Inspectors found that the home did not properly document temperatures in its designated cooling areas. Instead of recording the actual temperature inside the cooling areas, staff recorded outside temperatures in the cooling area section of the temperature logs from January to May 2026.