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- Plan Of CareCare planning
Inspectors found that the home's written plan of care for a resident did not include two interventions that the home's management had said would be added and communicated to staff.
- Plan Of CareCare planning
Inspectors found that a resident was given an alternative bathing method instead of their preferred method, but the home had no system in place to document which bathing method was used, and no record was made of this change.
- Accommodation ServicesEnvironment & safety
Inspectors found that the home did not maintain its bathing equipment in good working order. Two of the four bathing devices assigned to different home areas were out of service for extended periods, and the spare bathing device had limited functionality.
- BathingPersonal care
Inspectors found that a resident's preferred bathing method was not used on a date in May 2026 because the equipment needed for that method was not in working order.