ReportONCare
Ontario St Catharines Long-term care

The Henley House

For-profit160 bedsAccredited

Operated by Henley House Limited

The Henley House is a for-profit long-term care home in St Catharines, licensed for 160 beds. It is accredited. Below you can find its full Ministry of Long-Term Care inspection record, Health Quality Ontario care indicators, and how it compares with the Ontario average.

Waiting list269 people on the list

Calculated by the Ministry of Long-Term Care, as of April 30, 2026.

Care quality vs Ontario

Resident-care measures for the 2023/24 fiscal year (a single year, not a multi-year average), compared with the Ontario average.

Quick read

In the most recent findings, 5 of 6 care measures are higher than the Ontario average: Falls, Physical restraints, Antipsychotic use, Pressure ulcers, and Worsened depression. Pain is similar. For these measures, a lower percentage means fewer residents were affected.

This homeOntario average
Falls
FY 2023/2024
This home
22.7%
Ontario average
16.6%
6.1 pts above the Ontario average
0%12.5%25%14/1516/1718/1920/2122/2323/24
Physical restraints
FY 2023/2024
This home
3.9%
Ontario average
1.8%
2.1 pts above the Ontario average
0%7.5%15%14/1516/1718/1920/2122/2323/24
Antipsychotic use
FY 2023/2024
This home
24.5%
Ontario average
20.5%
4.0 pts above the Ontario average
0%17.5%35%14/1516/1718/1920/2122/2323/24
Pressure ulcers
FY 2023/2024
This home
4.5%
Ontario average
2.3%
2.2 pts above the Ontario average
0%5%10%14/1516/1718/1920/2122/2323/24
Pain
FY 2023/2024
This home
5.3%
Ontario average
4.6%
0.7 pts above the Ontario average
0%10%20%14/1516/1718/1920/2122/2323/24
Worsened depression
FY 2023/2024
This home
42%
Ontario average
20.8%
21.2 pts above the Ontario average
0%22.5%45%14/1516/1718/1920/2122/2323/24

Source: Health Quality Ontario / Ontario Health.

Inspection record vs Ontario

These figures come from the Ministry inspection reports listed below. For each measure, the bar shows the most recent complete year and the chart shows every year on record, both compared with the Ontario average.

Quick read

4 of 4 inspection measures are higher in 2025 than the Ontario average: Total findings, Compliance orders, Written notifications, and Fines per bed.

This homeOntario average
* 2026 is a partial year, still in progress.
Total findings
2025
This home
39
Ontario average
12.9
Homes of 160 to 255 beds
16.9
26.1 above the Ontario average
027.5552023202420252026*
Compliance orders
2025
This home
4
Ontario average
1.3
Homes of 160 to 255 beds
1.7
2.7 above the Ontario average
02.552023202420252026*
Written notifications
2025
This home
35
Ontario average
11.6
Homes of 160 to 255 beds
15.1
23.4 above the Ontario average
025502023202420252026*
Remedied on site
2025
This home
0
Ontario average
0
Homes of 160 to 255 beds
0
about the same as the Ontario average
02.552023202420252026*
Fines per bed
2025
This home
$69
Ontario average
$7
Homes of 160 to 255 beds
$10
$62 above the Ontario average
035702023202420252026*

Compliance areas

Where Ministry inspectors cited this home, across all inspections from 2022 to 2026. Each bar is split into compliance orders, written notifications, and items remedied on site; open an area to see it year by year.

Compliance ordersWritten notificationsRemedied on site
Year by year
2026
2025
9
2024
4
2023
5
2022
2
Where this comes from

Care-quality indicators are published by Health Quality Ontario, drawn from resident assessments.

Compliance figures are computed from the Ontario Ministry of Long-Term Care inspection reports for this home.

See our full methodology

Last updated May 28, 2026.

Inspection history

Year
Month
Category
Finding type

Showing 24 of 24 reports

Nutrition & diningCare planning

The summary is AI-generated and can contain mistakes. Always rely on the original Ministry report for decisions.

  • Food ProductionNutrition & diningOrder

    Inspectors found that staff in the home's kitchen did not follow the established procedures for cleaning and sanitizing dishes and food preparation equipment. Some staff washed items in a single sink instead of using the three-compartment sink required by policy, did not use sanitizing agents, or skipped sanitizing steps entirely, creating a risk that improperly cleaned dishes and equipment could be used to prepare food.

  • Plan Of CareCare planning

    Inspectors found that a resident's plan of care documented an allergy, but the home provided a food or item containing that allergen. The resident did not ingest or come into contact with the allergen.

  • Nutritional Care And Hydration ProgramsNutrition & dining

    Inspectors found that a resident was supposed to receive a specific nutritional intervention under certain circumstances, but staff did not provide it on two occasions. Staff acknowledged the intervention was not given as required.

  • Food ProductionNutrition & dining

    Inspectors found that a staff member added an ingredient to a menu item that was not in the recipe, creating a potential risk that a resident could be served an allergen that dietary staff would not have identified when checking the recipe.

Read the full official report
Reporting & complaints
Care planning
Care planningNutrition & diningEnvironment & safety
Environment & safetyNutrition & dining
Reporting & complaints
Infection preventionEnvironment & safetyPrograms & adminFallsReporting & complaints
Care planningReporting & complaintsSkin & woundInfection prevention
Abuse & neglectResponsive behavioursPrograms & admin
Care planning
Environment & safetyPrograms & admin
PainCare planningAbuse & neglectPrograms & adminPersonal care
Reporting & complaintsResponsive behavioursStaffing & trainingEnvironment & safety
Staffing & trainingInfection preventionPrograms & admin
Abuse & neglectCare planningRestraints & mobilityPrograms & adminSkin & woundNutrition & dining
Infection preventionReporting & complaintsEnvironment & safetyFallsSkin & woundResponsive behavioursPrograms & adminNutrition & diningMedication
Care planningAbuse & neglectResponsive behavioursNutrition & diningPrograms & admin
Care planningMedicationReporting & complaintsResidents' rightsPersonal careAbuse & neglectEnvironment & safetyRestraints & mobilityPrograms & adminFallsSkin & woundResponsive behavioursInfection prevention
Skin & woundCare planningPrograms & adminStaffing & trainingNutrition & diningReporting & complaints
Care planningPrograms & adminSkin & woundReporting & complaints