For-profit72 beds
Operated by OMNI Health Care
Heritage House is a for-profit long-term care home in St Jacobs, licensed for 72 beds. It is not accredited. Below you can find its full Ministry of Long-Term Care inspection record, Health Quality Ontario care indicators, and how it compares with the Ontario average.
Calculated by the Ministry of Long-Term Care, as of April 30, 2026.
Resident-care measures for the 2023/24 fiscal year (a single year, not a multi-year average), compared with the Ontario average.
In the most recent findings, 3 of 6 care measures are lower than the Ontario average: Physical restraints, Antipsychotic use, and Pain. Worsened depression is higher than the Ontario average, while Falls and Pressure ulcers are similar. For these measures, a lower percentage means fewer residents were affected.
Source: Health Quality Ontario / Ontario Health.
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These figures come from the Ministry inspection reports listed below. For each measure, the bar shows the most recent complete year and the chart shows every year on record, both compared with the Ontario average.
4 of 4 inspection measures are lower in 2025 than the Ontario average: Total findings, Compliance orders, Written notifications, and Fines per bed.
Where Ministry inspectors cited this home, across all inspections from 2022 to 2026. Each bar is split into compliance orders, written notifications, and items remedied on site; open an area to see it year by year.
Care-quality indicators are published by Health Quality Ontario, drawn from resident assessments.
Compliance figures are computed from the Ontario Ministry of Long-Term Care inspection reports for this home.
See our full methodology →Last updated May 27, 2026.
Showing 18 of 18 reports
The summary is AI-generated and can contain mistakes. Always rely on the original Ministry report for decisions.
Inspectors found that staff witnessed emotional abuse toward a resident, including threatening or humiliating conduct, which upset the resident. The home did not protect the resident from this abuse as required.