ReportONCare
Ontario Waterloo Long-term care

The Village At University Gates

For-profit192 beds

Operated by Schlegel Villages

The Village At University Gates is a for-profit long-term care home in Waterloo, licensed for 192 beds. It is not accredited. Below you can find its full Ministry of Long-Term Care inspection record, Health Quality Ontario care indicators, and how it compares with the Ontario average.

Waiting list830 people on the list

Calculated by the Ministry of Long-Term Care, as of April 30, 2026.

Care quality vs Ontario

Resident-care measures for the 2023/24 fiscal year (a single year, not a multi-year average), compared with the Ontario average.

Quick read

In the most recent findings, 4 of 6 care measures are higher than the Ontario average: Falls, Antipsychotic use, Pressure ulcers, and Worsened depression. Physical restraints are lower than the Ontario average, while Pain is similar. For these measures, a lower percentage means fewer residents were affected.

This homeOntario average
Falls
FY 2023/2024
This home
26.6%
Ontario average
16.6%
10.0 pts above the Ontario average
0%15%30%16/1717/1818/1919/2020/2121/2222/2323/24
Physical restraints
FY 2023/2024
This home
0.3%
Ontario average
1.8%
1.5 pts below the Ontario average
0%5%10%16/1717/1818/1919/2020/2121/2222/2323/24
Antipsychotic use
FY 2023/2024
This home
24.4%
Ontario average
20.5%
3.9 pts above the Ontario average
0%12.5%25%16/1717/1818/1919/2020/2121/2222/2323/24
Pressure ulcers
FY 2023/2024
This home
3.6%
Ontario average
2.3%
1.3 pts above the Ontario average
0%2.5%5%16/1717/1818/1919/2020/2121/2222/2323/24
Pain
FY 2023/2024
This home
3.7%
Ontario average
4.6%
0.9 pts below the Ontario average
0%7.5%15%16/1717/1818/1919/2020/2121/2222/2323/24
Worsened depression
FY 2023/2024
This home
24%
Ontario average
20.8%
3.2 pts above the Ontario average
0%20%40%16/1717/1818/1919/2020/2121/2222/2323/24

Source: Health Quality Ontario / Ontario Health.

Inspection record vs Ontario

These figures come from the Ministry inspection reports listed below. For each measure, the bar shows the most recent complete year and the chart shows every year on record, both compared with the Ontario average.

Quick read

4 of 4 inspection measures are higher in 2025 than the Ontario average: Total findings, Compliance orders, Written notifications, and Fines per bed.

This homeOntario average
* 2026 is a partial year, still in progress.
Total findings
2025
This home
25
Ontario average
12.9
Homes of 160 to 255 beds
16.9
12.1 above the Ontario average
012.5252023202420252026*
Compliance orders
2025
This home
4
Ontario average
1.3
Homes of 160 to 255 beds
1.7
2.7 above the Ontario average
02.552023202420252026*
Written notifications
2025
This home
21
Ontario average
11.6
Homes of 160 to 255 beds
15.1
9.4 above the Ontario average
012.5252023202420252026*
Remedied on site
2025
This home
0
Ontario average
0
Homes of 160 to 255 beds
0
about the same as the Ontario average
02.552023202420252026*
Fines per bed
2025
This home
$92
Ontario average
$7
Homes of 160 to 255 beds
$10
$85 above the Ontario average
047.5952023202420252026*

Compliance areas

Where Ministry inspectors cited this home, across all inspections from 2022 to 2026. Each bar is split into compliance orders, written notifications, and items remedied on site; open an area to see it year by year.

Compliance ordersWritten notificationsRemedied on site
Year by year
2026
1
2025
4
2024
3
2023
2
2022
1
Where this comes from

Care-quality indicators are published by Health Quality Ontario, drawn from resident assessments.

Compliance figures are computed from the Ontario Ministry of Long-Term Care inspection reports for this home.

See our full methodology

Last updated June 25, 2026.

Inspection history

Year
Month
Category
Finding type

Showing 26 of 26 reports

Restraints & mobilityPersonal carePrograms & admin

The summary is AI-generated and can contain mistakes. Always rely on the original Ministry report for decisions.

  • Transferring And Positioning TechniquesRestraints & mobility

    Inspectors found that staff did not use safe transferring and positioning techniques or equipment when assisting a resident, and the resident fell and was injured as a result.

  • Personal Items And Personal AidsPersonal care

    Inspectors found that a resident was not wearing their glasses as required by their care plan, indicating the home did not ensure the resident received necessary assistance to use this personal aid.

  • Required ProgramsPrograms & admin

    Inspectors found that after a resident fell, staff did not complete all required notifications and assessments outlined in the home's falls prevention and management policy.

Read the full official report
Reporting & complaints
Nutrition & diningEnvironment & safetyMedication
Residents' rightsMedication
FallsPersonal care
Programs & adminPainNutrition & diningInfection preventionMedication
Abuse & neglectPrograms & admin
Programs & adminAbuse & neglectReporting & complaintsMedicationPersonal careResponsive behavioursInfection prevention
Environment & safety
Abuse & neglectReporting & complaints
Environment & safetyReporting & complaintsMedicationPrograms & admin
Environment & safety
Infection preventionAbuse & neglect
Environment & safety
Care planningReporting & complaintsPrograms & adminPersonal careSkin & woundNutrition & dining
Abuse & neglectResponsive behavioursReporting & complaints
Abuse & neglect
Personal careCare planningEnvironment & safety
Programs & adminAbuse & neglectReporting & complaintsResidents' rights
Infection preventionCare planningPrograms & adminMedication