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- Residents’ Bill Of RightsResidents' rightsOrder
Inspectors found that a nurse made an inappropriate comment to a resident, and a personal support worker was disrespectful to a resident on multiple occasions, causing the resident distress. The home did not ensure that all staff treated residents with courtesy and respect as required by the Residents' Bill of Rights.
- Duty To ProtectAbuse & neglectOrder
Inspectors found that the home failed to protect a resident from physical abuse by staff. A resident reported being hurt during a transfer by a staff member and alleged being hit; the home did not ensure the resident received care needed for their health and safety, creating a significant risk of harm. The home has been ordered to create a case study based on this incident, conduct in-person training with all nursing staff on protecting residents from physical and verbal abuse, and maintain records of these training sessions.
- Reporting Certain Matters To DirectorReporting & complaints
The home received a report of alleged incompetent or improper care of a resident but did not immediately report the allegation to the Director as required.
- Safe Storage Of DrugsMedication
Inspectors found that a staff member left a medication cart unlocked in an area where residents were present, contrary to the requirement that medication carts be kept secure and locked.