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- Residents’ Bill Of RightsResidents' rights
Inspectors found that during a resident care conference, a staff member repeatedly suggested to a resident that they should change their care preferences, even after the resident refused. This did not respect the resident's right to have their choices and lifestyle respected.
- Residents’ Bill Of RightsResidents' rights
Inspectors found that the home posted photographs or videos of two residents on social media without their consent.
- Policy To Promote Zero ToleranceAbuse & neglect
Inspectors found that the home did not follow its own procedures when a staff member reported suspected verbal abuse between another staff member and a resident during a care conference.
- Reporting Certain Matters To DirectorReporting & complaints
Inspectors found that a staff member suspected verbal abuse by another staff member toward a resident during a care conference, but this suspicion was not reported to the Director as required.