ReportONCare
Ontario North Bay Long-term care

Northern Heights Community

For-profit160 beds

Operated by Sienna Senior Living

Northern Heights Community is a for-profit long-term care home in North Bay, licensed for 160 beds. It is not accredited. Below you can find its full Ministry of Long-Term Care inspection record, Health Quality Ontario care indicators, and how it compares with the Ontario average.

Waiting list297 people on the list

Calculated by the Ministry of Long-Term Care, as of April 30, 2026.

Inspection record vs Ontario

These figures come from the Ministry inspection reports listed below. For each measure, the bar shows the most recent complete year and the chart shows every year on record, both compared with the Ontario average.

Quick read

4 of 4 inspection measures are lower in 2025 than the Ontario average: Total findings, Compliance orders, Written notifications, and Fines per bed.

This homeOntario average
* 2026 is a partial year, still in progress.
Total findings
2025
This home
4
Ontario average
12.9
Homes of 160 to 255 beds
16.9
8.9 below the Ontario average
07.5152023202420252026*
Compliance orders
2025
This home
0
Ontario average
1.3
Homes of 160 to 255 beds
1.7
1.3 below the Ontario average
02.552023202420252026*
Written notifications
2025
This home
4
Ontario average
11.6
Homes of 160 to 255 beds
15.1
7.6 below the Ontario average
07.5152023202420252026*
Remedied on site
2025
This home
0
Ontario average
0
Homes of 160 to 255 beds
0
about the same as the Ontario average
02.552023202420252026*
Fines per bed
2025
This home
$0
Ontario average
$7
Homes of 160 to 255 beds
$10
$7 below the Ontario average
05102023202420252026*

Compliance areas

Where Ministry inspectors cited this home, across all inspections from 2025 to 2026. Each bar is split into compliance orders, written notifications, and items remedied on site; open an area to see it year by year.

Compliance ordersWritten notificationsRemedied on site
Year by year
2026
1
2025
2
Where this comes from

Care-quality indicators are published by Health Quality Ontario, drawn from resident assessments.

Compliance figures are computed from the Ontario Ministry of Long-Term Care inspection reports for this home.

See our full methodology

Last updated May 20, 2026.

Inspection history

Year
Month
Category
Finding type

Showing 5 of 5 reports

Care planningReporting & complaintsPrograms & adminRestraints & mobilityAbuse & neglect

The summary is AI-generated and can contain mistakes. Always rely on the original Ministry report for decisions.

  • Plan Of CareCare planning

    Inspectors found that a resident's written care plan did not identify the resident's responsive behaviours, the interventions to address them, or the triggers that may cause them.

  • Reporting Certain Matters To The DirectorReporting & complaints

    An altercation between two residents occurred, but the home did not immediately report this incident to the Director as required.

  • Licensee Must ComplyPrograms & admin$1,100 fine

    The home did not comply with a previous compliance order issued in February 2026. Specifically, staff did not ensure that door alarms were connected to the resident-staff communication system or nursing station audio panel, and did not test all required doors and alarms or maintain written records of those tests.

  • Transferring And Positioning TechniquesRestraints & mobility

    Inspectors found that a staff member used unsafe transfer techniques when assisting a resident, resulting in an injury to the resident.

Read the full official report
Environment & safety
Skin & wound
Care planningAbuse & neglectReporting & complaints