The summary is AI-generated and can contain mistakes. Always rely on the original Ministry report for decisions.
- Authorization For Admission To A HomePrograms & admin
A home initially refused to admit an applicant based on a written notice stating that staff lacked nursing expertise to manage the applicant's responsive behaviours. However, inspectors found that the home's staff had received training in supporting residents with responsive behaviours, had access to internal and external resources to support such residents, and the applicant's own assessment showed their behaviours had been resolved or had interventions in place to manage them.
- Dealing With ComplaintsReporting & complaints
Inspectors found that when an allegation of resident injury was brought to the home's attention, the home did not commence an immediate investigation as required. A staff member indicated the incident would have been reported to their supervisor, and the Manager of Nursing and Support Services acknowledged that an investigation should have started right away but did not.