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- Policy To Promote Zero ToleranceAbuse & neglectOrder
Inspectors found that multiple staff members did not immediately report allegations of abuse by a colleague to management, contrary to the home's zero tolerance policy. The delay in reporting created a risk to residents by allowing the staff member to continue working before an investigation began. The home has been ordered to retrain all direct care staff on the afternoon shift in the Sandy Fields area on the abuse and neglect policy, including examples and case scenarios, with documented records kept.
- TrainingStaffing & trainingOrder
Inspectors found that the home did not have a record showing that a direct care staff member received required training on the home's policy against abuse and neglect of residents.
- Plan Of CareCare planningRemedied during inspection
Inspectors found that the home did not review and revise a resident's care plan when a treatment was no longer medically needed. A nurse acknowledged the treatment should have been stopped when the condition improved, but it continued until an inspector identified the issue.
- Residents’ Bill Of RightsResidents' rights
Inspectors found that a staff member did not treat a resident with courtesy and respect, or in a way that recognized the resident's dignity and individuality.