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- Dealing With ComplaintsReporting & complaintsRemedied during inspection
Inspectors found that the home did not provide a timely follow-up response to a complaint that raised concerns about potential harm to a resident. The home provided the follow-up response after the inspection.
- Dealing With ComplaintsReporting & complaintsRemedied during inspection
The home received two written complaints about harm or risk of harm to a resident but initially did not keep a complete documented record that included all required details such as the nature of the complaint, dates received, actions taken, timelines, and responses. The home later corrected this and demonstrated that their complaint records included all required components.
- Complaints Procedure — LicenseeReporting & complaints
Inspectors found that the home received two written complaints documenting concerns about harm or risk of harm to a resident. The home did not forward one complaint to the provincial Director at all, and delayed forwarding the other complaint until the next day, rather than forwarding it immediately as required.
- Transferring And Positioning TechniquesRestraints & mobility
Inspectors found that staff did not use safe techniques when assisting a resident with their mobility device, and the home had no documented assessment to explain why the positioning method used was necessary.