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- Residents’ Bill Of RightsResidents' rights
Inspectors found that on an identified date, a resident's request for specified care was not listened to by staff, meaning the home did not fully respect the resident's choices.
- Plan Of CareCare planning
Inspectors found that a resident's plan of care required two staff members to assist with a specific care task, but staff provided only one staff member to assist. The home's management acknowledged that while the plan stated two-person care was needed, the written directions were unclear, causing staff to follow the assistance level for a different task instead.
- Reporting Certain Matters To DirectorReporting & complaints
A resident disclosed that they were having a sexual relationship with a staff member. Inspectors found that the home did not report this allegation of sexual abuse to the Director as required.
- General RequirementsPrograms & admin
Inspectors found that the home did not fully document assessments and responses following a resident's fall. Specifically, a required post-fall risk assessment form was incomplete, and a staff member who performed a physical assessment did not document what they found.