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- Direct Hours Of Care Target — Personal Support Workers, NursesPrograms & adminOrder
Inspectors found that the home did not provide an average of four hours of direct care per resident per day from nurses and personal support workers, as required by law. Records showed the home provided an average of 3.4 hours per resident per day. The home has been ordered to revise its staffing plan to meet the four-hour target and to document how it is meeting this requirement.