Reporting & complaintsSkin & woundPersonal care
The summary is AI-generated and can contain mistakes. Always rely on the original Ministry report for decisions.
- Complaints Procedure — LicenseeReporting & complaintsRemedied during inspection
Inspectors found that the home did not follow its own written complaints procedure when receiving a complaint about resident care; the home initiated the required complaint form only after the inspector pointed out the gap during the inspection.
- Skin And Wound CareSkin & wound
Inspectors found that a resident with skin breakdown did not receive complete weekly skin and wound assessments. Several assessments were missing documented measurements, location information, or pain assessment.
- Continence Care And Bowel ManagementPersonal care
Inspectors found that a resident with incontinence did not receive the continence care specified in their individualized care plan at a scheduled time.