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- Accommodation ServicesEnvironment & safetyOrder
Inspectors found that the home's elevator cab and dishwashing sink were not maintained in safe, working condition. The elevator cab had visible damage, debris, and buckling plastic covering holes in the walls; the dishwashing sink was leaking and not fully functional. The home was issued a compliance order requiring repairs within two months, implementation of a system to regularly assess and track maintenance needs across all areas of the home, monthly audits for five months, and documentation of all maintenance work.
- Emergency PlansPrograms & adminOrder
Inspectors found that the home did not have documentation showing that emergency evacuation procedures had been tested. Management staff confirmed that no records were available to verify that an evacuation exercise had been conducted.
- BathingPersonal careOrder
Inspectors found that the home did not offer residents a choice of bathing method. A tub on the second floor was being used for storage rather than bathing, staff had not been trained to use it, and staff were not trained on proper cleaning procedures between residents. All residents were receiving showers only, with no option for a bath.
- Maintenance ServicesEnvironment & safetyOrder
Inspectors found that hot water in a resident room and shower room on a specific area of the home did not consistently reach the required temperature of at least 40 degrees Celsius, and that staff had been manually collecting and mixing hot water from other areas to compensate for this longstanding issue. The home has been issued a Compliance Order requiring it to assess the hot water system, repair or replace defective equipment, verify that warm water is consistently available after repairs, and maintain records of all work completed.