The summary is AI-generated and can contain mistakes. Always rely on the original Ministry report for decisions.
- Residents’ Bill Of RightsResidents' rights
Inspectors found that a resident's call bell was not answered by staff in a timely manner, resulting in the resident's care needs not being addressed promptly.
- Complaints Procedure — LicenseeReporting & complaints
Inspectors found that the home did not immediately forward a written complaint from a resident's substitute decision-maker to the Director as required. The home received an email about a resident's care concern on a specific date but did not submit the required report to the Director until two days later.
- Communication And Response SystemEnvironment & safety
Inspectors found that a resident did not have access to their call bell despite the care plan requiring it to be within easy reach. Staff and the resident's substitute decision-maker confirmed the resident was positioned away from the call bell and could not use it.
- Skin And Wound CareSkin & wound
After a resident returned from hospital following a fall and injury, the home did not assess the injury using a clinically appropriate skin and wound assessment tool.