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- Nursing And Personal Support ServicesPersonal care
Inspectors found that the home did not ensure its personal support services program met a resident's assessed care needs. A staff member documented on multiple occasions that care had been provided on a specific day when it had not actually been provided.
- Duty To ProtectAbuse & neglect
Inspectors found that staff did not complete scheduled safety checks for a resident during a shift, and did not provide care at the intervals required for that resident's individual needs.