Care planningAbuse & neglectPersonal care
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- Integration Of Assessments, CareCare planning
Inspectors found that staff members across different units did not adequately communicate and coordinate with each other when providing resident care, resulting in some required care being missed.
- Duty To ProtectAbuse & neglect
Inspectors found that a resident was not protected from neglect when two staff members declined to attend a neighbouring unit, and required care was not provided as planned.
- Nursing And Personal Support ServicesPersonal care
Inspectors found that the staffing mix in a unit did not match the care needs that had been assessed for a resident, and as a result, planned care was not provided to that resident.