ReportONCare
Ontario Ajax Long-term care

Chartwell Ballycliffe Long Term Care Residence

For-profit224 bedsAccredited

Operated by Chartwell

Chartwell Ballycliffe Long Term Care Residence is a for-profit long-term care home in Ajax, licensed for 224 beds. It is accredited. Below you can find its full Ministry of Long-Term Care inspection record, Health Quality Ontario care indicators, and how it compares with the Ontario average.

Waiting list668 people on the list

Calculated by the Ministry of Long-Term Care, as of April 30, 2026.

Care quality vs Ontario

Resident-care measures for the 2023/24 fiscal year (a single year, not a multi-year average), compared with the Ontario average.

Quick read

In the most recent findings, 3 of 6 care measures are lower than the Ontario average: Physical restraints, Pain, and Worsened depression. Antipsychotic use is higher than the Ontario average, while Falls and Pressure ulcers are similar. For these measures, a lower percentage means fewer residents were affected.

This homeOntario average
Falls
FY 2023/2024
This home
15.8%
Ontario average
16.6%
0.8 pts below the Ontario average
0%12.5%25%14/1516/1718/1920/2122/2323/24
Physical restraints
FY 2023/2024
This home
0%
Ontario average
1.8%
1.8 pts below the Ontario average
0%5%10%14/1516/1718/1920/2122/2323/24
Antipsychotic use
FY 2023/2024
This home
23.2%
Ontario average
20.5%
2.7 pts above the Ontario average
0%15%30%14/1516/1718/1920/2122/2323/24
Pressure ulcers
FY 2023/2024
This home
1.4%
Ontario average
2.3%
0.9 pts below the Ontario average
0%5%10%14/1516/1718/1920/2122/2323/24
Pain
FY 2023/2024
This home
2.6%
Ontario average
4.6%
2.0 pts below the Ontario average
0%5%10%14/1516/1718/1920/2122/2323/24
Worsened depression
FY 2023/2024
This home
11.6%
Ontario average
20.8%
9.2 pts below the Ontario average
0%20%40%14/1516/1718/1920/2122/2323/24

Source: Health Quality Ontario / Ontario Health.

Inspection record vs Ontario

These figures come from the Ministry inspection reports listed below. For each measure, the bar shows the most recent complete year and the chart shows every year on record, both compared with the Ontario average.

Quick read

3 of 4 inspection measures are higher in 2025 than the Ontario average: Total findings, Compliance orders, and Written notifications. Fines per bed are lower than the Ontario average.

This homeOntario average
* 2026 is a partial year, still in progress.
Total findings
2025
This home
42
Ontario average
12.9
Homes of 160 to 255 beds
16.9
29.1 above the Ontario average
022.5452023202420252026*
Compliance orders
2025
This home
3
Ontario average
1.3
Homes of 160 to 255 beds
1.7
1.7 above the Ontario average
02.552023202420252026*
Written notifications
2025
This home
39
Ontario average
11.6
Homes of 160 to 255 beds
15.1
27.4 above the Ontario average
020402023202420252026*
Remedied on site
2025
This home
0
Ontario average
0
Homes of 160 to 255 beds
0
about the same as the Ontario average
02.552023202420252026*
Fines per bed
2025
This home
$0
Ontario average
$7
Homes of 160 to 255 beds
$10
$7 below the Ontario average
025502023202420252026*

Compliance areas

Where Ministry inspectors cited this home, across all inspections from 2022 to 2026. Each bar is split into compliance orders, written notifications, and items remedied on site; open an area to see it year by year.

Compliance ordersWritten notificationsRemedied on site
Year by year
2026
3
2025
12
2024
2023
2022
Where this comes from

Care-quality indicators are published by Health Quality Ontario, drawn from resident assessments.

Compliance figures are computed from the Ontario Ministry of Long-Term Care inspection reports for this home.

See our full methodology

Last updated May 14, 2026.

Inspection history

Year
Month
Category
Finding type

Showing 16 of 16 reports

Residents' rightsCare planningPrograms & adminResponsive behaviours

The summary is AI-generated and can contain mistakes. Always rely on the original Ministry report for decisions.

  • Residents’ Bill Of RightsResidents' rights

    Inspectors found that the home did not protect a resident from abuse by another resident on a certain date.

  • Plan Of CareCare planning

    Inspectors found that a staff member stated they did not provide an intervention that was specified in a resident's plan of care, although the intervention was observed being applied during the inspection.

  • Plan Of CareCare planning

    Inspectors found that the home did not update a resident's plan of care when multiple incidents, including injuries, occurred during a six-month period. The home did not add new interventions to address the pattern of incidents.

  • Required ProgramsPrograms & admin

    Inspectors found that the home did not comply with its falls prevention and management program. A resident who met criteria for discussion at the falls committee was not reviewed during a certain period, preventing the committee from analyzing trends and developing an action plan to reduce that resident's fall risk.

Read the full official report
Programs & adminAbuse & neglectFallsResponsive behavioursInfection preventionPersonal careEnvironment & safetyReporting & complaints
Residents' rightsCare planningReporting & complaintsPrograms & adminEnvironment & safetyPersonal carePainNutrition & dining
Programs & adminCare planningSkin & woundEnvironment & safetyAbuse & neglectPersonal careRestraints & mobilityPainReporting & complaintsMedication
Environment & safety
Care planning
Residents' rightsReporting & complaints
Environment & safetyInfection prevention
Reporting & complaints
Care planningReporting & complaintsPersonal careResponsive behaviours
Infection prevention
Restraints & mobility
Care planning