The summary is AI-generated and can contain mistakes. Always rely on the original Ministry report for decisions.
- Communication And Response SystemEnvironment & safetyOrder
Inspectors found that the home's communication system for residents to contact staff was not reliably accessible to staff members. The home had a display board in hallways and pagers that staff were supposed to carry, but on inspection, staff did not have working pagers available, there was only one working pager per floor for multiple staff members, some pagers had been taken home by staff, and the display board showed incorrect information and was not visible from key areas like the nursing station.
- Plan Of CareCare planning
Inspectors found that the home's written plan of care for a resident did not provide clear directions to staff about how to treat a skin condition. The plan indicated treatment was needed but did not specify what the treatment should be, which the home's management acknowledged and which created a risk of improper care.
- DocumentationCare planning
Inspectors found that the home did not document that a required intervention from a resident's care plan was completed on the day the resident fell and was injured. The home's management acknowledged that staff did not record whether this intervention had been provided.
- Policy To Minimize Restraining Of Residents, Etc.Restraints & mobility
Inspectors found that the home did not ensure its policy to minimize restraints was followed. A resident was restrained in bed using specific items, but staff did not document the restraint, conduct required assessments before applying it, or follow the home's least restraint policy.