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- Duty To ProtectAbuse & neglect
Inspectors found that staff used excessive physical force when providing care to two residents, exceeding what was appropriate for assisting them with daily activities.
- Policy To Promote Zero ToleranceAbuse & neglect
Inspectors found that when an alleged incident of abuse was reported, the home did not follow its own written zero-tolerance policy. Specifically, management was not immediately notified, the required call to the provincial after-hours line was not made, and the resident's substitute decision maker was not immediately informed of the allegation, the resident's condition, safety measures, or the planned investigation.
- Reporting Certain Matters To DirectorReporting & complaints
The home became aware of an allegation that a resident may have received improper or incompetent care that caused or risked harm. Inspectors found that the home did not report this allegation to the Director immediately, but instead waited three days before reporting.
- Required ProgramsPrograms & admin
Inspectors found that the home did not complete a required initial skin assessment for a resident who had new bruising, as outlined in the home's own skin and wound care policy.