The summary is AI-generated and can contain mistakes. Always rely on the original Ministry report for decisions.
- Plan Of CareCare planningOrder
Inspectors found that required documentation of a resident's care was not completed consistently or accurately during a period when the resident's health was declining. Multiple care records had blank entries related to personal care, monitoring, and nutrition, and conflicting information appeared in different documentation systems. Because of these gaps, the resident's medical decline was not assessed and treated promptly, which affected their health and well-being.
- Right To Freedom From Abuse And NeglectResidents' rights
Inspectors found that during a communicable disease outbreak, the home did not maintain adequate staffing levels on two consecutive shifts. As a result, residents did not receive scheduled baths, care documentation was incomplete, and it could not be confirmed whether residents received services outlined in their care plans. Call bell records showed multiple instances where residents waited more than 30 minutes for a response.
- Residents’ Bill Of RightsResidents' rights
Inspectors found that the home did not contact a resident's substitute decision maker to request consent before starting a new medication to treat responsive behaviour. A manager confirmed that the substitute decision maker should have been informed and asked for consent.
- Plan Of CareCare planning
Inspectors found that the home did not ensure a resident's substitute decision-makers were given an opportunity to participate in the resident's plan of care. The home did not notify the decision-makers of a change in the resident's condition, and staff did not return their calls when they tried to ask about delays in notifying the physician and the need for an assistive device.