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- Licensee Must Investigate, Respond And ActReporting & complaintsOrder
Inspectors found that the home did not complete required assessments following an alleged incident of neglect involving a resident. The home's failure to conduct these assessments meant that changes in the resident's condition or unmet care needs may not have been identified.
- Residents’ Bill Of RightsResidents' rights
Inspectors found that a resident was not treated with courtesy and dignity when staff provided care in a common area in a way that exposed the resident.
- Residents’ Bill Of RightsResidents' rights
Inspectors found that a resident was not provided with freedom from neglect. The resident requested assistance multiple times over an extended period but did not receive the care and services they needed, which resulted in neglect of their care needs.
- Duty To ProtectAbuse & neglect
Inspectors found that the home did not protect a resident from emotional abuse by staff. A staff member failed to dry the resident's wet hair after a shower when the resident said they felt cold, told the resident to stop complaining, and prevented the resident from leaving the dining room to use the toilet.