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- Reporting Certain Matters To DirectorReporting & complaintsOrder
Inspectors found that a staff member was physically aggressive toward a resident, causing injury. Staff who witnessed this incident did not report it to the Director as required by law. The home has been ordered to provide training to all personal support workers on the duty to report abuse and neglect, including when to report, examples of reportable situations, whistleblower protections, and definitions under the legislation, and to document all training attendance and completion.
- Pain ManagementPainOrder
Inspectors found that the home did not consistently follow its own pain management policy. When a resident experienced a fall resulting in injury, a pain assessment documented moderate pain, but staff did not provide or document any pain relief measures—either medication or other comfort strategies—in response.
- Duty To ProtectAbuse & neglect
Inspectors found that during care, a staff member responded to a resident's physical aggression by becoming physically aggressive in return, causing the resident an injury. The home did not protect the resident from this physical abuse by staff.
- Skin And Wound CareSkin & wound
Inspectors found that a resident who returned from hospital did not receive a skin assessment from an authorized staff member as required.